Clyde Office (828) 627-2211 | Canton Office (828) 646-0080

For Patients

Office Policies

Office Policy:

Midway Medical Center strives to keep patients on time. The physicians ask that patients arrive 15- 20 minutes before their scheduled appointment time. This allows our staff to update patient information. Patients who arrive late may be rescheduled.

Patients will be required to complete a new registration form yearly along with insurance information. This form allows us to update personal information, gives us permission to treat the patient and file your insurance. This is required by all insurance companies.

Medical Records Release:

The content of your medical records will remain confidential and will be released only with your written authorization. The State of NC allows us 30 days to process your request, but Midway tries to have your records available in 7-14 business day. We use Healthport to copy and send all of our medical records. Charges apply: the rate is set by the State of NC.

Medication Refills:

Please anticipate the need to have a prescription refilled and allow up to 48 hours for the prescription approval and processing. When a prescription needs to be refilled, please call your pharmacy.

During evenings, weekends, and holidays, routine prescriptions cannot be refilled. Please contact the office during weekdays and before any medication has completely run out.

** Narcotics and sedative medicines require a written prescription and will not be refilled after hours, holidays or weekends.

Financial Arrangements:

Our physicians are dedicated to providing you with the highest quality medical care while maintaining cost efficiency.

Insurance:

Insurance is a contract between the patient and the insurance company. Midway is not a party to that contract. All balances are the patient’s responsibility regardless of insurance coverage. Patients are responsible for any co-pays and deductibles (if not met) at check-in.

As a courtesy, our office will file your primary and one secondary insurance. If your insurance requires us to collect a copay at the time of services, we do not file your secondary insurance.

Insurance Card:

You will be asked to show the receptionist your current insurance card at each visit. This allows us to verify the information and assist you in collecting the benefits from your insurance company to which you are entitled.

Medicaid:

Midway Medical Center is currently seeing adult Medicaid patients (age 21 and over) on a case by case basis. If no doctor is available please call us in a few months. NC Medicaid Children will continue to be seen.

— We will continue billing Medicaid for currently enrolled Midway patients.

— If your insurance changes and you become eligible for Medicaid we will be happy to continue to see you as a private pay patient.