Patients
Our Services
Routine Physicals & Preventive Care
Newborn & Child Care
Wellness Exams
Management of Chronic Illnesses
Women’s Health
Men’s Health
Skin Health
Acute Illness & Urgent Care
Patient Forms
To help make your visit smoother and more efficient, we encourage you to complete the appropriate forms before arriving at our office. These forms ensure we have accurate information and proper authorizations on file.
New Patient Inquiries
Interested in becoming a new patient? Start here:
Option 1:
Submit the Prospective New Patient Form online
Option 2:
Print and return the completed form to our office:
By fax: 1-855-876-9354
By secure email
By mail (include a copy of your insurance card)
Or drop it off in person—we’ll make a copy of your card while you’re here
Once we receive your form, we’ll review physician availability and contact you directly.
**We are not currently accepting new Cigna, Medicaid, Medcost, or United Healthcare patients**
For Minors
Consent for Treatment of a Minor
This form authorizes our providers to deliver medical care to individuals under the age of 18. It must be signed by a parent or legal guardian prior to the appointment.
To Transfer Medical Records
Medical Records Release Form
If you need medical records sent to Midway Medical Center from another provider, please complete this form. You can return it:
In person to either office
By fax: 1-855-876-9354
By mail
Please allow up to 7–14 business days for processing.
Pediatric Services
Newborn Care
- Hospital care
- Jaundice
- Circumcision
- Treatment of Infant Tongue Tie
Wellness Exams
- Well child/baby checks
– School, sports, camp, and college physicals - Routine immunizations
- Developmental screenings
- Autism screenings
- Hearing and vision screenings
- Fluoride varnishing
Management of Chronic Illnesses:
- Allergies
- Asthma
- ADHD/ADD
- Depression
- Learning problems
- Bed wetting
Dermatology
- Acne
- Eczema
- Molluscum
- Rashes
- Wart and mole removal
Management of Acute Illnesses:
- Cold, flu, RSV, sore throat, fever
- Ear infections
- Urinary tract infections
- Skin infections
- Thrush
- Vomiting and diarrhea, gastroentritis
- Constipation
- Sports injuries
- Minor fractures or dislocations
- Minor burns
- Minor skin lacerations repairs
Decades of Experience. Generations of Care.
Why Families Choose Midway Medical Center
We are privately owned
We file most insurances
Weekend hours for sick visits
Evening hours for sick visits
Central, Accessible Location
On-call Physician 24 hours a day
Frequently Asked Questions
Answers to Help You Feel Informed and Confident in Your Care
How do I sign up for the Patient Portal, and what can I do with it?
Existing Patient Portal User: Login Here.
New to using our Patient Portal?
This is a secure email through our secure server. It only takes minutes to sign up for this access. You will be given a user name and password and will receive periodic updates through your personal e-mail address on file. You can access your personal health record from a smartphone or any computer with an internet connection.
What are the benefits of signing up for the Patient Portal?
- Request an appointment
- Update personal information
- View medical records (PHR)
- Receive educational material
- View current and past statements
- Send messages to clinical staff
- Receive health maintenance reminders
Call our office at 828-627-2211 and our staff will help you get started. All you need is a personal e-mail address.
Where can I find trusted medical resources and health information?
You can access a variety of reliable medical resources through our website, including links to educational materials, preventive care guidelines, and condition-specific support. These tools are designed to help you make informed decisions about your health. Here are some:
General Health Information
Diabetes Care
Hypertension Care
Smoking Cessation
Where can I find patient forms, and how do I submit them?
Please complete the Patient Registration Form and bring it with you to your visit. This will speed up processing when you arrive for your appointment.
Please complete the Consent for Treatment of a Minor form which authorizes our providers to administer medical care or treatment to individuals under the age of 18. This form must be completed and signed by a parent or legal guardian.
Please complete the Medical Records Release Form in order to have medical records from another provider released to Midway Medical Center. You may return your form to either office location in person, by fax, or by mail.
To inquire about becoming a new patient:
1.) Submit the Prospective New Patient form online
2.) Print the Prospective New Patient Form located here and return it our office:
- by fax 1-855-876-9354
- by Secure Email
- Mail it back to us with a copy of your insurance card. You may also stop by our office to fill out the form and we can make a copy of your insurance card while you’re here.
Once your form is received, we will check physician availability for a new patient and our office staff will contact you.
**We are not currently accepting new Medicare, Medicaid or United Healthcare patients**
What are your office policies regarding appointments, records, prescriptions, and insurance?
Midway Medical Center strives to keep patients on time. The physicians ask that patients arrive 15- 20 minutes before their scheduled appointment time. This allows our staff to update patient information. Patients who arrive late may be rescheduled.
Patients will be required to complete a new registration form yearly along with insurance information. This form allows us to update personal information, gives us permission to treat the patient and file your insurance. This is required by all insurance companies.
Medical Records Release:
The content of your medical records will remain confidential and will be released only with your written authorization. The State of NC allows us 30 days to process your request, but Midway tries to have your records available in 7-14 business days. We use a third-party company to copy and send all of our medical records. Charges apply: the rate is set by the State of NC.
Medication Refills:
Please anticipate the need to have a prescription refilled and allow up to 48 hours for the prescription approval and processing. When a prescription needs to be refilled, please call your pharmacy.
During evenings, weekends, and holidays, routine prescriptions cannot be refilled. Please contact the office during weekdays and before any medication has completely run out.
** Narcotics and sedative medicines require a written prescription and will not be refilled after hours, holidays or weekends.
Financial Arrangements:
Our physicians are dedicated to providing you with the highest quality medical care while maintaining cost efficiency.
Insurance:
Insurance is a contract between the patient and the insurance company. Midway is not a party to that contract. All balances are the patient’s responsibility regardless of insurance coverage. Patients are responsible for any co-pays and deductibles (if not met) at check-in.
As a courtesy, our office will file your primary and one secondary insurance. If your insurance requires us to collect a copay at the time of services, we do not file your secondary insurance.
Insurance Card:
You will be asked to show the receptionist your current insurance card at each visit. This allows us to verify the information and assist you in collecting the benefits from your insurance company to which you are entitled.
Medicaid:
Midway Medical Center is currently seeing adult Medicaid patients (age 21 and over) on a case-by-case basis. If no doctor is available please call us in a few months. NC Medicaid Children will continue to be seen.
— We will continue billing Medicaid for currently enrolled Midway patients.
— If your insurance changes and you become eligible for Medicaid we will be happy to continue to see you as a private pay patient.
Which insurance plans are accepted at Midway Medical Center?
We accept a variety of insurance plans, including:
Aetna
AARP Medicare Complete
Blue Cross Blue Shield
Blue Medicare HMO and PPO
Cigna
Humana & Humana Gold Choice
Medcost
Medicaid (Amerihealth only)
Medicare
State Health Plan
United Health Care
Wellpath (through Crescent only)
Please note: Insurance participation and benefits may vary. We recommend contacting your insurance provider directly to confirm coverage.
How do I contact the provider on call?
You may call the office during regular business hours. If after regular business hours, call our answering service at 817-589-4626 and they will page the provider on call. We want to handle these calls efficiently, therefore if your call is not returned within 30 minutes please call again. Also, please reserve these calls for actual emergencies as opposed to prescription refills, etc. Our providers will not prescribe narcotic medications or other controlled substances over the phone.
What is the best way to get a prescription refill?
Phone your pharmacy and ask them to send an electronic request for your medication.
Do you perform labs in your office?
Do you perform labs for other physician’s offices?
What if I have a question for the physician after my visit?
Midway Medical Center offers a secure patient email system through the Patient Portal. Not signed up? Contact us to get started, it only takes a few minutes and an email address.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.