Clyde Office (828) 627-2211 | Canton Office (828) 646-0080

For Patients

Frequently Asked Questions

How do I contact the provider on call?

You may call the office during regular business hours. If after regular business hours, call our answering service at 828-251-4442 and they will page the provider on call. We want to handle these calls efficiently, therefore if your call is not returned within 30 minutes please call again. Also, please reserve these calls for actual emergencies as opposed to prescription refills, etc. Our providers will not prescribe narcotic medications or other controlled substances over the phone.

What is the best way to get a prescription refill?

Phone your pharmacy and ask them to send an electronic request for your medication.

Do you perform labs in your office?

We perform limited testing in our office including, Urinalysis, Rapid Strep, Mono, Pregnancy test, Flu, Protime/INR, Hemoccult, H-Pylori. All other labs are sent to Lab Corp.

There is a full time Lab Corp. staff person in each office and you will receive a bill from them for labs drawn and sent to Lap Corp.

Do you perform labs for other physician’s offices?

We cannot draw lab for tests that are ordered by other providers. You can take your orders to Haywood Regional Medical Center hospital laboratory. There is no appointment needed; take your lab order with you. The hospital lab is open 7 days a week from 6 am – 9 pm.

What if I have a question for the physician after my visit?

Midway Medical Center offers a secure patient email system through the Patient Portal. Not signed up? Contact us to get started, it only takes a few minutes and an email address.